Patient Check In
Lutheran Medical Group patients and guests can expect confidential, professional service from our knowledgeable and friendly staff. The patient-registration staff will get you registered as quickly as possible, and they will make sure your insurance information is filed correctly to ensure proper billing. Co-payments are due at check-in.
On your first visit, make sure you bring:
- A photo ID
- Demographic information, such as address, date of birth, phone number/s and email address
- Emergency contact information
- Insurance card(s)
- Name of your referring physician and a list of any other current healthcare providers
- List of all your current medications with dosages and nutritional supplements (or bring the actual bottles)
- List of any medications to which you are allergic or have had adverse reactions
- Lists of past surgeries/hospitalizations and lab and/or X-ray results, as well as family history; a complete history and physical will be recorded if you are a new patient
- List of any questions you may have for your nurse or doctor
After checking in at the main desk, the staff will notify your physician of your arrival. Please arrive about 30 minutes before your scheduled appointment if you are a new patient and about 20 minutes before your scheduled appointment if you are a returning patient.
During your Visit
Make sure you come to your appointment prepared to ask your provider questions. Patients who take an active role in their healthcare and ask questions about their diagnosis and care plan are more likely to have better outcomes. When you ask questions to better understand your condition and how it will be treated - with lifestyle modifications, medications and/or a surgical procedure - you will most likely get better sooner and have a better chance of staying healthy. Take notes during the discussion with your provider, and do not leave the office without a clear understanding of everything discussed.
The main questions to ask are:
- What is my key condition/issue?
- What is the best way to treat it?
- What is my role in the treatment process?
- What happens if I don't treat the condition now?
- What happens if I don't treat the condition correctly?